Refund & Cancellation Policy

1. Overview

At Jamia Islamia Clifton Online, we aim to ensure complete satisfaction and clarity regarding our structured online educational programs. This Refund & Cancellation Policy outlines the conditions under which enrollment fee refunds, cancellations, or program transfers are processed.

2. Subscription Fee Refunds

Because our platform grants access to active digital educational infrastructure, live teaching faculty, and course materials upon enrollment, refunds are evaluated under the following clear conditions:

Eligible Full Refunds (100% Refund):

• If a student requests a cancellation before the official start of their first scheduled class module.
• If an online course or package is canceled entirely by Jamia Islamia Clifton Online due to administrative reasons or unavailability of faculty, and no alternative class schedule can be provided.
• In the event of duplicate charges or erroneous multiple billing transactions on a student's debit/credit card.

Partial Refunds / Non-Refundable Period:

• Once a student has attended active live classes or accessed course learning materials, subscription fees for that active billing cycle (Monthly - PKR 3,000) become non-refundable.
• For Annual Subscription Packages (PKR 36,000), refund requests submitted after class commencement will be calculated by deducting the standard monthly fee (PKR 3,000/month) for the elapsed months, and the remaining unutilized balance will be refunded.

3. Cancellation Process

• Students may cancel their monthly or annual educational subscription at any time by notifying our support desk via WhatsApp or email at info@jamiaislamiaclifton.com.
• Subscription cancellations take effect at the end of the current paid billing cycle, preventing future auto-renewals or subsequent billing.

4. Package / Course Transfer Policy

If a student wishes to transfer their enrollment from one course code to another (e.g., switching from Package Z to Package W or Package S), they may request a transfer within 7 days of enrollment without paying any extra transaction penalty, subject to schedule availability.

5. Refund Processing Timelines & Method

• Approved refund requests are submitted to our banking partner, Dubai Islamic Bank (DIB), within 5 to 7 business days of request approval.
• Refunds are credited back exclusively to the original credit/debit card or bank account used during the initial transaction.
• Please note that bank processing times may take an additional 7 to 10 working days to reflect on your card statement, depending on your card-issuing bank.

6. Support Contact for Refund Inquiries

For any payment, fee verification, or refund-related queries, please contact our finance and administration support team:

• Email: info@jamiaislamiaclifton.com
• WhatsApp Support: ±923262443344
• Address: Jamia Islamia Clifton Online, Clifton Block 5, Karachi, Sindh, Pakistan.